Last updated: 18th February 2026
1. Introduction
This Refund Policy explains when and how refunds are issued for purchases made through Group Price (“we”, “us”, “our”).
This policy should be read alongside our Terms & Conditions, Delivery & Returns Policy, and Privacy Policy.
2. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- You cancel an order within the permitted cancellation period
- Goods are returned in accordance with our Delivery & Returns Policy
- Goods are faulty, damaged, or not as described
- An order cannot be fulfilled
All refunds are subject to the conditions outlined below.
3. Membership Fees
3.1 Membership Payments
Membership fees:
- Provide access to member-only pricing and content
- Are non-refundable once access has been granted, unless required by law
If you cancel a membership before access is provided, you may be eligible for a refund.
4. Product Refunds
4.1 Standard Refunds
You may request a refund for eligible products within 14 days of delivery, provided that:
- The item is unused
- The item is returned in its original condition
- The return has been authorised
Refunds will be processed once returned goods have been received and inspected.
4.2 Non-Refundable Items
Refunds will not be issued for:
- Made-to-order or bespoke items
- Customised products
- Items that have been used or assembled
- Products damaged due to misuse
Unless the item is faulty or not as described.
5. Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged, or incorrect:
- You must notify us within a reasonable time
- We may request photographs or additional information
Where appropriate, we will:
- Offer a repair or replacement, or
- Issue a full or partial refund
This does not affect your rights under the Consumer Rights Act 2015.
6. Refund Amounts
Refunds will:
- Cover the price paid for the goods
- Exclude original delivery charges (unless legally required)
- Exclude return or collection costs unless the item is faulty
7. Refund Method & Timescales
- Refunds are issued to the original payment method
- Refunds are processed within 14 days of approval or receipt of returned goods
- Processing times may vary depending on your payment provider
8. Cancellations After Dispatch
If an order is cancelled after dispatch:
- Delivery charges are non-refundable
- Collection or return charges may apply
9. Orders That Cannot Be Fulfilled
If we are unable to fulfil your order for any reason, we will issue a full refund, including any delivery charges paid.
10. How to Request a Refund
To request a refund, please contact:
Email: info@groupprice.co.uk
Trading Address: Unit 9, Shaw Lane Industrial Estate, Ogden Road, Doncaster, South Yorkshire, DN2 4SQ
Please include:
- Order number
- Reason for the refund request
- Supporting information or images (if applicable)
11. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated revision date.
