Last updated: 26th June 2026
This Delivery & Returns Policy explains how delivery, returns, and collections work when you purchase products through Group Price (“we”, “us”, “our”). This policy applies to all orders placed via the Group Price website and should be read alongside our Terms & Conditions, Privacy Policy, and Refund Policy.
2.1 Delivery Area
We restrict our deliveries to specific postcode areas. We deliver exclusively to the following postcodes:
DN1, DN2, DN3, DN4, DN5, DN6, DN7, DN8, DN9, DN10, DN11, DN12, DN15, DN16, DN17, DN21, DN22.
WF1, WF2, WF3, WF4, WF8, WF9, WF10.
LS1, LS2, LS3, LS4, LS5, LS6, LS7, LS8, LS9, LS10, LS11, LS12, LS13, LS14, LS15, LS16, LS17, LS18, LS19, LS20, LS21, LS22, LS23, LS24, LS25, LS26, LS27, LS28, LS29.
S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S20, S21, S25, S26, S35, S60, S61, S62, S63, S65, S66, S70, S71, S72, S73, S74, S75.
2.2 Delivery Method
All deliveries are completed by our own in-house delivery fleet.
All products on our website or in the showroom are available for delivery or collection.
Fragile or hard-to-ship items (such as mirrors, rugs, and fragrances) are no longer restricted to in-store collection only.
Delivery is normally to the ground floor only, unless otherwise stated at the point of sale.
2.3 Delivery Charges
Shipping rates are based on the weight of the order being shipped.
Orders that weigh between 0.01kg and 50kg incur a shipping cost of ÂŁ25.
Orders that exceed 50kg incur a shipping cost of ÂŁ40.
The shipping price is set per order, not per product.
2.4 Access & Responsibility
It is your responsibility to ensure that:
Delivery access is suitable for the item(s) purchased.
Items will fit through doors, staircases, and lifts.
Someone is present to accept delivery.
If delivery fails due to access issues or absence, redelivery or storage charges may apply.
When ordered online or in the showroom, in most cases the product will not already be on-site at the showroom.
Products will be available for collection at the showroom 4 days after purchase.
The collection address is: Unit 9, Shaw Lane Industrial Estate, Ogden Road, Doncaster, South Yorkshire, DN2 4SQ.
When the product arrives at the showroom (which may be less than 4 days), our customer support team will notify you as soon as the product is available for collection.
Collection can be in-person by the customer, or via a courier, agent, or third party arranged by the customer.
If the collection is to be done by a courier, agent, or third party, you must notify Group Price either by email at sales@groupprice.co.uk or by telephone on 01302 2087 1202 at least 24 hours before collection.
Contact details of the collection agent must be provided, including their name, email, telephone number, and reference number if applicable.
You should inspect your items at the point of delivery. If packaging is visibly damaged:
Please note this on the delivery paperwork.
Contact us as soon as possible.
Failure to report visible damage promptly may affect our ability to resolve the issue.
5.1 Standard Returns
You may request a return within 14 days of delivery. Returns must be initiated using the return form at the foot of this page and are subject to the conditions below. Returned items must:
Be unused.
Be in original condition.
Include original packaging where reasonably possible.
Returns must be authorised in advance by contacting our customer support team.
5.2 Non-Returnable Items
The following items cannot be returned, unless faulty or not as described:
Made-to-order items.
Custom or bespoke products.
Items that have been assembled or used.
5.3 Return Costs
Return delivery costs are the responsibility of the customer.
Collection charges may apply for large or bulky items.
Original delivery charges are non-refundable.
If an item is:
Faulty.
Damaged on arrival.
Incorrectly supplied.
You must notify us within 14 days.
Where appropriate, we will:
Arrange a repair.
Offer a replacement.
Provide a refund in line with your statutory rights.
Nothing in this policy affects your rights under the Consumer Rights Act 2015.
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Orders that have already entered the fulfilment or delivery process may incur cancellation or handling charges.
Risk passes to you once goods are delivered.
Ownership passes once full payment has been received.
To request a return or report an issue, either complete the form below or please contact:
BCW International Limited t/a Group Price.
Trading Address: Unit 9, Shaw Lane Industrial Estate, Ogden Road, Doncaster, South Yorkshire, DN2 4SQ.
Registered Address: 19 Dolly Lane, Leeds, England, LS9 7TU.
Email: info@groupprice.co.uk
We may update this Delivery & Returns Policy from time to time. Any changes will be published on this page with the updated date.
